:root{--ink:#20333b;--muted:#687b80;--line:#d9e4e0;--paper:#f7faf7;--surface:#fff;--teal:#0b6d6e;--teal-soft:#e5f3ef;--orange:#c2693e;--orange-soft:#fff1e8;--red:#a94442;--red-soft:#fff0ef;--shadow:0 16px 40px #1b393a14}*{box-sizing:border-box}html,body{min-height:100%}body{background:var(--paper);color:var(--ink);margin:0;font-family:Arial,Helvetica,sans-serif}a{color:inherit}button,a{-webkit-tap-highlight-color:transparent}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline-offset:3px;outline:3px solid #e7a24d}.admin-shell{grid-template-columns:248px minmax(0,1fr);min-height:100dvh;display:grid}.admin-sidebar{border-right:1px solid var(--line);background:#f0f6f2;flex-direction:column;height:100dvh;padding:22px 14px;display:flex;position:sticky;top:0}.admin-brand{align-items:center;gap:10px;padding:4px 10px 22px;text-decoration:none;display:flex}.admin-brand-mark{background:var(--teal);color:#fff;border-radius:10px;place-items:center;width:34px;height:34px;font-size:17px;font-weight:700;display:grid}.admin-brand-copy{gap:2px;display:grid}.admin-brand-copy strong{letter-spacing:-.02em;font-size:15px}.admin-brand-copy span,.sidebar-caption{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;font-size:11px}.sidebar-caption{padding:0 10px 8px}.admin-nav{gap:4px;display:grid}.admin-nav-link{color:#51676b;border-radius:9px;align-items:center;gap:10px;min-height:42px;padding:0 10px;font-size:14px;text-decoration:none;display:flex}.admin-nav-link:hover{color:var(--ink);background:#ffffffb8}.admin-nav-link[aria-current=page]{background:var(--surface);color:var(--teal);font-weight:700;box-shadow:0 4px 12px #2142410f}.nav-icon{border:1px solid;border-radius:6px;place-items:center;width:22px;height:22px;font-size:10px;font-weight:700;display:grid}.sidebar-footer{border-top:1px solid var(--line);color:var(--muted);gap:7px;margin-top:auto;padding:18px 10px 3px;font-size:12px;line-height:1.45;display:grid}.role-line{background:var(--teal-soft);width:fit-content;color:var(--teal);border-radius:999px;padding:5px 8px;font-size:11px;font-weight:700;display:inline-flex}.admin-main{min-width:0}.admin-header{border-bottom:1px solid var(--line);background:#ffffffd1;justify-content:space-between;align-items:flex-start;gap:20px;padding:25px clamp(22px,4vw,54px) 22px;display:flex}.admin-header h1{letter-spacing:-.04em;margin:0;font-size:clamp(21px,3vw,29px)}.eyebrow{color:var(--teal);letter-spacing:.14em;text-transform:uppercase;margin:0 0 7px;font-size:11px;font-weight:800}.admin-content{max-width:1440px;margin:0 auto;padding:clamp(24px,4vw,54px)}.page-heading{margin-bottom:26px}.page-heading h2{letter-spacing:-.04em;margin:0;font-size:clamp(28px,4vw,42px)}.page-heading p,.metric-card p,.surface-card p,.login-card p{color:var(--muted);line-height:1.55}.page-heading p{max-width:690px;margin:9px 0 0}.metric-grid{grid-template-columns:repeat(12,minmax(0,1fr));gap:15px;display:grid}.metric-card{border:1px solid var(--line);background:var(--surface);border-radius:15px;grid-column:span 4;align-content:start;min-height:170px;padding:19px;display:grid;box-shadow:0 8px 22px #21424109}.metric-card.wide{grid-column:span 8}.metric-label{color:var(--muted);letter-spacing:.05em;text-transform:uppercase;font-size:12px;font-weight:800}.metric-value{letter-spacing:-.05em;margin:18px 0 6px;font-size:29px;font-weight:800}.metric-note{margin:0;font-size:12px}.trend{align-items:flex-end;gap:6px;height:88px;margin-top:18px;display:flex}.trend span{background:var(--teal);border-radius:4px 4px 0 0;flex:1;min-height:4px}.surface-card{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:16px;padding:clamp(22px,4vw,32px)}.field{gap:6px;margin-top:14px;display:grid}.field span{font-size:12px;font-weight:700}input,textarea,select{font:inherit;border:1px solid var(--line);color:var(--ink);background:#fff;border-radius:9px;padding:10px 12px}textarea{resize:vertical;min-height:110px}.primary,.ghost,.danger{font:inherit;cursor:pointer;border-radius:999px;padding:9px 14px}.primary{background:var(--teal);color:#fff;border:0;font-weight:700}.ghost{border:1px solid var(--line);background:#fff}.danger{background:var(--red-soft);color:var(--red);border:1px solid #f0c5c0;font-weight:700}.row{flex-wrap:wrap;gap:8px;margin-top:16px;display:flex}.error{color:var(--red);font-size:13px}.login-shell{place-items:center;min-height:100dvh;padding:24px;display:grid}.login-card{border:1px solid var(--line);width:min(420px,100%);box-shadow:var(--shadow);background:#fff;border-radius:18px;padding:32px}.login-card h1{letter-spacing:-.04em;margin:0 0 8px}.login-card form{gap:12px;margin-top:18px;display:grid}.login-card button{justify-self:start}.inbox{grid-template-columns:minmax(240px,320px) minmax(0,1fr);gap:16px;min-height:560px;display:grid}.ticket-list,.thread{border:1px solid var(--line);background:#fff;border-radius:14px;overflow:auto}.ticket-item,.message{border-bottom:1px solid #edf2ef;gap:4px;padding:14px 16px;text-decoration:none;display:grid}.ticket-item[aria-current=page]{background:var(--teal-soft)}.ticket-item strong,.message strong{font-size:14px}.ticket-item span,.message span{color:var(--muted);font-size:12px}.message.staff{background:#fbfdfb}.message.internal{background:var(--orange-soft)}.thread-composer{border-top:1px solid var(--line);gap:10px;padding:16px;display:grid}.badge{background:var(--orange-soft);width:fit-content;color:var(--orange);text-transform:uppercase;border-radius:999px;padding:4px 7px;font-size:10px;font-weight:800;display:inline-flex}.badge.open{background:var(--teal-soft);color:var(--teal)}@media (max-width:900px){.admin-shell{grid-template-columns:1fr}.admin-sidebar{height:auto;position:static}.sidebar-footer{display:none}.admin-nav{display:flex;overflow-x:auto}.metric-card,.metric-card.wide{grid-column:span 12}.inbox{grid-template-columns:1fr}}